Water Department

Mission Statement

The Saugus Water Department and its personnel provide clean, safe drinking water to the residents and businesses of the Town of Saugus that meet or exceed all State and Federal standards with the highest level of customer service.

Questions on your bill?

Problem with your invoice?  Or questions about your invoice? Or trying to find out your current balance due?  Please call WS billing at 781.231.4139 or 781.231.4137 or email ngannon@saugus-ma.gov

Service Issues

Problem with your water service (no water or pressure, discolored water, pipe breakage) please call DPW at 781.231.4145 or 781.231.4143

Water Reading & Billing Schedule

Water/Sewer - Utility Bills

Semi Annual Invoices 
Read MonthBill DateDue Date
FebruaryBy 1st Week in April30 days after bill date


By 1st Week in October30 days after bill date

Schedule Final Water Reading

Appointments for Final Water Readings must be made 2 weeks prior to closing date.  Final Water Readings & Tag/Seal appointments are only performed on Thursday and Friday.  Call (781) 231-4137 to schedule.  Finals are considered good for 30 days, after that time, a new final must be requested.

Staff Contacts

Name Title Phone
Nancy Gannon Water/Sewer Billing coordinator (781) 231-4139
Lisa Peterson Water Meter Technician (781) 231-4137